Shipping Policy

Last updated: July 3, 2026

This Shipping Policy gives customers a clear summary of how Zxfmw prepares orders, hands parcels to carriers, and shares tracking information. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.

For orders containing mouse pads and desktop mouse surfaces, we use the product record and customer shipping details to prepare the parcel and send tracking after carrier handoff. Product support for mouse pads and desktop mouse surfaces is handled with attention to material condition, missing pieces, packaging, delivery status, and the customer's original order details.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days are Monday-Saturday. Public holidays and carrier non-service days are not counted, and orders needing verification may require customer confirmation before shipment.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

A complete delivery address is required at checkout. Customers should check the street address, unit or apartment number, postal code, and contact details before submitting payment. For Singapore customers, the checkout page, tracking email, and support channel should show consistent store and order information.

SHIPPING METHODS & COURIERS

We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.

Orders may be routed in more than one package when that is better for inventory, carrier rules, or parcel protection. Split shipments arranged by us do not create an extra standard shipping charge.

Mouse Pad Packing Notes

Zxfmw pads may ship flat, lightly rolled, or in protective mailer packaging depending on the model. Before shipment, the order record is checked against pad size, color, top surface, edge stitching or rounded corner, and backing layer. Packing review focuses on preventing surface scuffs, bent corners, backing separation, or pressure marks.

Flat Surface Shipping Review

Mouse pads can be affected by creasing, edge dents, or backing marks. Zxfmw packing checks focus on whether the selected pad should ship flat, lightly rolled, or protected in a mailer. A travel pad may flex more than a stitched cloth pad, while a compact pad may be packed flat to protect corners.

Surface Protection During Packing

Zxfmw packing notes focus on protecting the tracking surface and backing layer, not on general office supplies. A cloth control pad is checked for edge stitching, a compact pad for rounded corners, and a low-profile travel pad for flexible shape. This helps keep the shipment aligned with the selected mouse pad rather than a generic desk mat.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.

For shipment concerns, customers should send the order number, tracking number if available, and photos when a package or item is damaged. We will review the information and help with the appropriate next step. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth. mouse pads and desktop mouse surfaces are reviewed with attention to listed material, included pieces, package condition, and ordinary household use. Contact support@zxfmw.shop for shipment support.